General Manager– Family Adventure Park

Allegan Event | Allegan, MI

Reports To: Operations Manager
Salary: $50,000–$70,000 

Allegan Event is a growing family entertainment center in West Michigan featuring ropes courses, climbing attractions, arcade games, food & beverage, and expanding outdoor attractions including our Sky Tour Zip.

We are looking for a hands-on General Manager to lead our location, support team performance, and help grow the business while maintaining the highest standards of safety and guest experience.

This role is the primary on-site leader, responsible for daily operations, team leadership, revenue performance, and ensuring every attraction operates safely and efficiently.

Core Responsibilities

Safety Leadership (Top Priority)

Safety is the foundation of everything we do.

• Enforce all company safety standards and operating procedures

• Complete daily attraction and ride inspections

• Ensure staff certifications and training requirements are maintained

• Identify and report hazards immediately

• Maintain a culture where safety comes before speed or convenience

Operations & Guest Experience

• Oversee daily operations across attractions, arcade, food & beverage, and guest services

• Serve as the primary on-site leader during operating hours

• Maintain a clean, organized, and guest-ready facility

• Resolve guest concerns quickly and professionally

• Ensure the team delivers a consistently great guest experience

Business Performance

• Support initiatives that grow revenue through guest engagement, events, and promotions

• Ensure birthday parties, group events, and busy weekends run smoothly

• Monitor daily performance, staffing efficiency, and operational readiness

• Identify opportunities to improve guest experience and repeat visits

Team Leadership

• Hire, train, schedule, and lead team members

• Build a positive, accountable team culture

• Support staff development and consistent performance

• Ensure clear communication and expectations across the team

Operational Systems

• Manage schedules within labor targets

• Oversee inventory counts and redemption inventory

• Maintain organized supply and storage systems

• Monitor operational metrics including sales, safety compliance, and guest feedback

Qualifications

• 3+ years leadership experience in family entertainment, hospitality, retail, or food service
• Track record of increasing sales or improving location performance in a hospitality, entertainment, or retail environment.
• Experience managing teams in a fast-paced environment
• Strong organization and leadership skills
• Business-minded with the ability to support revenue growth and operational performance
• Comfortable working hands-on while leading the team
• Experience with POS systems, scheduling systems, and basic inventory management
• Flexible availability including evenings, weekends, and holidays
• Must be at least 21 years old with reliable transportation
• A strong safety mindset and attention to detail are essential for success in this role.

Operating Schedule

• Labor Day – Memorial Day: Thursday–Sunday
• Memorial Day – Labor Day: Open 7 days per week

Why This Role Matters

Families trust us to provide a fun and safe experience. The General Manager ensures our team delivers both, while helping the business continue to grow and improve.

If you enjoy leading teams, running a fast-paced operation, and building a strong business, we’d love to meet you.