Employee Success Manager (Working Shift Lead)
San Antonio, TX | Full-Time | On-Site
We’re hiring an Employee Success Manager for our San Antonio location. This is a hands-on, working leadership role. You will regularly work scheduled shifts on the floor as a Shift Lead, while also owning employee scheduling, communication, and support during designated admin hours.
If you enjoy leading from the front, jumping in when things get busy, and being the person your team relies on, this role was built for you.
What This Role Looks Like Day to Day
This is a feet-on-the-floor position. Each week includes a mix of:
Shift Lead coverage during operating hours
Admin hours focused on scheduling, staffing, and employee support
You are not behind the scenes only. You are actively supporting guests and staff on shift.
Core Responsibilities
Shift Lead & On-Floor Leadership
Work regular shifts leading staff during operating hours
Support guest experience and assist staff with real-time issues
Step in to fill gaps during call-outs or high-volume periods
Help ensure smooth openings, transitions, and closings
Employee Success & Staffing (Admin Hours)
Create and maintain staff schedules within labor targets
Handle staff messages, availability changes, and scheduling conflicts
Manage call-outs and last-minute coverage needs
Serve as the primary point of contact for employee questions and concerns
Support onboarding, communication, and day-to-day employee needs
Address staff issues professionally and consistently
Partner closely with the Customer Success Manager and leadership team
Operational Support
Maintain supplies and ensure the site is operationally ready
Communicate staffing updates, challenges, and needs to leadership
Support special situations or operational needs as they arise
What We’re Looking For
2+ years of experience as a Shift Lead, Supervisor, or Manager in retail, hospitality, food service, or operations
Comfortable leading while actively working on the floor
Strong scheduling, organization, and follow-through skills
Calm, reliable, and solutions-focused when plans change
Confident handling employee conversations with professionalism and discretion
Proficient with scheduling systems, messaging tools, and Google Workspace
Flexible availability including evenings, weekends, and holidays
Must be at least 21 years old
Reliable transportation required
Why This Role Matters
This position keeps the team supported and the operation running when things don’t go perfectly. You’re the person who shows up, steps in, and keeps things moving for both employees and guests.
- Pay Range $18 - $20 per hour